This article was originally written for the ESRC JustEnergy website. Naomi and I participated in the conference “Consumer ADR: Delivering fairness and justice for consumers, business and markets” organised by the Center of Socio-Legal Studies of the University of Oxford on 18 and 19 March 2019. Alternative dispute resolution (ADR) allows the settlement of a […]
Category Archives: Consumer rights
Back me up! Social inclusion, poverty and the democratisation of the energy system
Back me up! My abstract on “Social inclusion, poverty and the democratisation of the energy system” has been selected, now I need help to get through it!
Le Mot de l’Expert, Egemone Consulting
Egemone Consulting asked me to be the “expert of the month” of January 2019.
The ‘New Deal for Consumers’: A better framework for consumer protection and redress?
In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.
Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted […]
Consumer ADR and mediation, Lettre des médiations n°6
In the article on the consumer in alternative dispute resolution, we invite the reader to reflect on consumer expectations in Consumer ADR
Reflections from the Second Catalan Congress of Energy Poverty
I was invited to talk about energy poverty mitigation initiatives in Europe. I put some existing curative and preventive measures into perspective, such as energy bonuses and retrofitting programmes.
European Commission’s citizens’ energy forum – 20 & 21 September 2018
I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.
When energy is democratic
Now that I am approaching the end of the ‘European tour’ that I started in May, I can say that I’ve found more questions than answers, but I also feel much wiser. I received more insight and inspiration than I had in many years.
Meeting energy poverty experts in Barcelona
Initially published on the ESRC Just Energy website on 31 May 2018. On Monday, 28 May, Naomi and I organised a first series of meetings with energy poverty experts in Barcelona, Spain. Catalonia is at the forefront of consumer protection and the fight against energy poverty in Spain and in Europe, driven by very committed civil […]
