One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.
Often, we don’t realise how important it is to be bold, and how important it is to propose attractive, fit-for-purpose design in order to engage in energy efficiency and sustainability
Now that I am approaching the end of the 'European tour' that I started in May, I can say that I've found more questions than answers, but I also feel much wiser. I received more insight and inspiration than I had in many years.
This blog was originally published on 1st December 2017 in Energy in Demand, a great website for all the energy-geeks around here. The Market Design part of the “Clean Energy For All” package will be adopted in the first part of 2018. The European Commission affirms the intention of the “Clean Energy For All” package … Continue reading Are consumers fit for the new electricity market?
Each year, the Sustainable Energy Week (EUSEW) provides industry professionals with a unique opportunity to discover the latest innovations and best ideas for creating a sustainable future in Europe. This year, it was also the first time that I participated as a visitor only, the first time that I returned to Brussels since my departure for … Continue reading #EUSEW2018 to Sustainable 2019
Initially published on the ESRC Just Energy website on 31 May 2018. On Monday, 28 May, Naomi and I organised a first series of meetings with energy poverty experts in Barcelona, Spain. Catalonia is at the forefront of consumer protection and the fight against energy poverty in Spain and in Europe, driven by very committed civil … Continue reading Meeting energy poverty experts in Barcelona
Initially published on NEON's website (February 2018). Yesterday, ombudsmen from different sectors, academics, stakeholders and representatives from the most relevant organisations (consumer organisations, regulators and businesses) gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by … Continue reading “Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers
Report prepared with Dr Naomi Creutzfeldt, University of Westminster, on behalf of NEON and initially published on NEON's website (March 2017). Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on … Continue reading Fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union