Each year, the Sustainable Energy Week (EUSEW) provides industry professionals with a unique opportunity to discover the latest innovations and best ideas for creating a sustainable future in Europe. This year, it was also the first time that I participated as a visitor only, the first time that I returned to Brussels since my departure for [...]
Meeting energy poverty experts in Barcelona
Initially published on the ESRC Just Energy website on 31 May 2018. On Monday, 28 May, Naomi and I organised a first series of meetings with energy poverty experts in Barcelona, Spain. Catalonia is at the forefront of consumer protection and the fight against energy poverty in Spain and in Europe, driven by very committed civil [...]
“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers
Initially published on NEON's website (February 2018). Yesterday, ombudsmen from different sectors, academics, stakeholders and representatives from the most relevant organisations (consumer organisations, regulators and businesses) gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by [...]
Fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union
Report prepared with Dr Naomi Creutzfeldt, University of Westminster, on behalf of NEON and initially published on NEON's website (March 2017). Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on [...]
