Greening Europeans’ consumption patterns with a New Consumer Agenda

The New Consumer Agenda focuses on:
♻️ The Green Transition
📲 The Digital Transformation
⚖️ Enforcement and redress
🧸 Address vulnerability
🌎 The Global context

to put consumers at the driving seat of the climate transition

Call for Action: Energy poverty will increase with the COVID-19 crisis. Time for a right to energy!

Read the Call for Action the COST Engager network put together on energy poverty and the coronavirus crisis

Beyond the “throwaway society”: how the EU’s Circular Economy Action Plan will benefit consumers

The European Commission is not lacking ambition in terms of sustainability. On 11 March 2020, the EC unveiled its plan for the circular economy. Let’s check what’s in for consumers.

The Commission’s new agenda will make us sustainable and green consumers

More responsible consumption, consumers armed against greenwashing in all sectors: the van der Leyen Commission does not lack ambition for the years to come.

Mexican Energy and Society Week

NextEnergyConsumer will be in Mexico City next week for a special Mexican Energy and Society Week. We will focus on energy, climate change and society, energy poverty, consumer rights and empowerment, clean energy for all, Sustainable Development Goals, Climate resilience, gender issues and many other topics. Send an email to contacto@oem.org.mx or visit the Mexican Ombudsman’s […]

Citizens at the heart of the European energy transition: how can we put smart meters at the service of users?​

In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.

The ‘New Deal for Consumers’: A better framework for consumer protection and redress?

In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.

Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman

In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted […]

Reflections from the Second Catalan Congress of Energy Poverty

I was invited to talk about energy poverty mitigation initiatives in Europe. I put some existing curative and preventive measures into perspective, such as energy bonuses and retrofitting programmes.