New measures agreed at the end of 2018 put the consumer at the center of clean energy transition and give more protection to the poorest and more vulnerable energy consumers.
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted … Continue reading Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman
I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.
One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.
Often, we don’t realise how important it is to be bold, and how important it is to propose attractive, fit-for-purpose design in order to engage in energy efficiency and sustainability
This blog was originally published on 1st December 2017 in Energy in Demand, a great website for all the energy-geeks around here. The Market Design part of the “Clean Energy For All” package will be adopted in the first part of 2018. The European Commission affirms the intention of the “Clean Energy For All” package … Continue reading Are consumers fit for the new electricity market?
Each year, the Sustainable Energy Week (EUSEW) provides industry professionals with a unique opportunity to discover the latest innovations and best ideas for creating a sustainable future in Europe. This year, it was also the first time that I participated as a visitor only, the first time that I returned to Brussels since my departure for … Continue reading #EUSEW2018 to Sustainable 2019
Initially published on NEON's website (February 2018). Yesterday, ombudsmen from different sectors, academics, stakeholders and representatives from the most relevant organisations (consumer organisations, regulators and businesses) gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by … Continue reading “Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers