Moving beyond the state of the art in energy poverty measurement

I have contributed to the new COST ENGAGER report on the current state of the art in energy poverty measurement, overviewing existing knowledge gaps and new approaches

Mexican Energy and Society Week

NextEnergyConsumer will be in Mexico City next week for a special Mexican Energy and Society Week. We will focus on energy, climate change and society, energy poverty, consumer rights and empowerment, clean energy for all, Sustainable Development Goals, Climate resilience, gender issues and many other topics. Send an email to contacto@oem.org.mx or visit the Mexican Ombudsman’s […]

Citizens at the heart of the European energy transition: how can we put smart meters at the service of users?​

In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.

European Commission’s citizens’ energy forum – 20 & 21 September 2018

I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.

Energy Poverty & Vulnerability Measures in Europe: An Overview

One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.

“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

Initially published on NEON’s website (February 2018). Yesterday, ombudsmen from different sectors, academics, stakeholders and representatives from the most relevant organisations (consumer organisations, regulators and businesses) gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by […]

Fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union

Report prepared with Dr Naomi Creutzfeldt, University of Westminster, on behalf of NEON and initially published on NEON’s website (March 2017). Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on […]