Consumer ADR: Delivering fairness and justice for consumers, business and markets

This article was originally written for the ESRC JustEnergy website. Naomi and I participated in the conference “Consumer ADR: Delivering fairness and justice for consumers, business and markets” organised by the Center of Socio-Legal Studies of the University of Oxford on 18 and 19 March 2019.  Alternative dispute resolution (ADR) allows the settlement of a […]