Egemone Consulting asked me to be the "expert of the month" of January 2019.
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted … Continue reading Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman
In the article on the consumer in alternative dispute resolution, we invite the reader to reflect on consumer expectations in Consumer ADR
One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.